Refund Policy
When you can get your money back, and how to ask for it.
Last updated 8 August 2026
1. General position
Because each ticket reserves a specific numbered seat that is then withdrawn from sale, tickets are non-refundable and non-transferable once issued, except in the circumstances set out below.
2. When we will refund you in full
The event is cancelled by us and no alternative screening is offered.
The broadcast fails and we are unable to show the match at all.
We are unable to admit you despite a valid, unscanned ticket — for example because of an operational error on our side.
You were charged more than once for the same order, or charged for an order that was never confirmed.
3. When we will not refund you
You did not attend, arrived after the event finished, or left early.
You were refused entry or removed for breaching our Terms & Conditions.
Your QR code had already been scanned, shared or resold.
The match result, quality or scoreline disappointed you.
4. Rescheduled matches
If a fixture is postponed and rescheduled, your ticket remains valid for the next screening at the venue. If that date does not suit you, contact us within 7 days of the announcement and we will refund you in full.
5. How to request a refund
Email info@f90x.com with your order number (it starts with F90-), the name on the booking and a short explanation. Requests must be made within 14 days of the affected event.
Approved refunds are returned to the original payment method: M-Pesa refunds to the paying number, card refunds to the paying card.
M-Pesa refunds are normally completed within 3 business days. Card refunds typically take 5–10 business days to appear, depending on your bank.
Transaction fees charged by the payment provider may be deducted where the refund is not the result of our error.